Support & help
Answers to common questions, plus a direct line to our team.
Installing DocuSwiftPrime
Windows SmartScreen appears when I run the installer
A newly released installer can trigger the SmartScreen filter until it builds reputation with Microsoft. This is expected for new apps and does not mean the file is unsafe. To continue, choose More info, then Run anyway. For extra peace of mind, verify the file against the SHA-256 checksum shown on the download page.
The installer won't open
- Confirm the download finished and the file is named
DocuSwiftPrime-Setup-3.3.0.exe. - Right-click the file → Properties. If you see an "Unblock" checkbox, tick it and apply.
- Make sure you're on 64-bit Windows 10 or 11.
Using the app
Which file formats can I use?
DocuSwiftPrime works with the standard Office format, so your files open anywhere:
| Format | Best for |
|---|---|
.docx | Everyday documents with full formatting. Opens in Microsoft Word, LibreOffice and Google Docs. |
.pdf | Sharing a copy that looks the same everywhere (File → Export to PDF). |
.html | A self-contained copy that opens in any browser |
.txt | Plain text without formatting |
Older Word 97–2003 files (.doc) can't be opened directly: open them in Word or LibreOffice, save as .docx, then open that file.
Where are my documents stored?
Wherever you save them — your Documents folder, Desktop, or any folder you choose. DocuSwiftPrime keeps a short list of recently opened files so you can reopen them quickly, but the files themselves stay where you put them.
How do I uninstall?
Open Settings → Apps → Installed apps, find DocuSwiftPrime, and choose Uninstall. Your saved documents are not deleted.
Still stuck?
Send us a note at [email protected]. We read every message.